Comcast Xfinity

Comcast Corporation, is an American multinational telecommunications and media conglomerate. The corporation is the second-largest broadcasting and cable television company in the world. Comcast offers customer-facing products but also requires internal tools for its employees to effectively service customers. Therefore, I focused on improving the web-based internal product specifically used by sales agents and repair engineers in their day-to-day operations.

Comcast – Sales

Comcast Sales Sales agents were in need of their own space within the Einstein 360 Customer Relationship Management (CRM) tool. Einstein 360 was initially created to help Repair and Care Agents, but…

Einstein 360

Einstein 360 Einstein 360 is one of Comcast's Customer Relationship Management (CRM) tools. It is meant to be used by a variety of agent types that assist customer's telecommunications needs daily. Such…